Orders can be placed online, by phone by calling (800) 536-3106, or by fax - (310) 373-3243.
How do I create an account online?
You can create an online account simply by placing your first online order. After doing so, you can even login for "Quick Reorder" of the products you ordered previously.
Will I be charged sales tax?
Sales taxes are only applied to customers located in California.
What payment methods do you accept?
For online orders we accept credit card payments with Visa, MasterCard, American Express or Discover. If you would like to pay via check or money order please place your order with one of our outstanding customer service representatives at 800-536-8106.
Can I fax my order to you?
Yes, we do accept orders by fax. Please fax your order to 310-373-3243 and we will contact you to confirm it has been received and shipped.
Can I mail my order to you?
Yes, we do accept orders by mail. Please mail your order to 23875 Madison Street, Torrance, CA 90505 and we will contact you to confirm it has been received and shipped.
When will my credit card be charged?
Your credit card will be charged upon shipment of your order.
Can I get a copy of my invoice?
Yes, you can print a copy of your invoice after you have checked out online. You are also welcome to contact customer service at 800-536-8106 or by email at
and we will send you a copy.
What does "backorder" mean?
"Backorder" means that your product is not currently in stock but has been ordered. This will not be noted in your Shopping Cart and also during Checkout.
Orders placed before 3:00pm Pacific Time will be shipped same day. If placed after 3:00pm on a Friday or before a holiday your order will be shipped the next business day.
How do I track my order?
Once your order ships, we will send you a Shipment Notification via email. This notice will include the tracking number and a link directing you to the carrier’s website. You may also track your package by logging onto our website - all information about your most online recent order is available once you have logged in.
If my order is on "back order" when will it ship?
If your order does contain a backorder item, we will not ship your order until all items are in stock. Unless notified separately, most backordered items are expected in stock within 3-5 business days.
How do I cancel my order?
To cancel your order, please contact our customer service department at 800-536-8106. Please remember that once your order has been shipped we cannot cancel it, but it can be returned for a refund.
We offer 3 shipping methods – standard UPS ground (Typically 3-5 business day delivery), UPS 2-day and UPS Overnight.
How much is my shipping?
Shipping costs depend on the weight and location of where the package is being delivered to. For more details, please contact our customer service representatives at 800-536-8106.
Do you offer free shipping?
Yes, we do offer free shipping with a minimum purchase of $49.00 applying only to NON-OEM orders. Free shipping does not apply to Alaska, Hawaii, or any international orders.
Do you ship internationally?
BuyCartridges ships to the US, its territories and US military/diplomatic addresses. Shipping costs are calculated based on the weight of your order and the distance it will be shipped and any other additional costs for international travel.
Do you offer Saturday delivery?
Please contact our customer service department at 800-536-8106 for further details.
Are the items I need in stock?
98% of our products are in stock. If any items are on backorder or unavailable, we will contact you within 24 hours, by phone or by email.
If you are ever not completely satisfied with your BuyCartridges purchase, we will quickly replace it, or you may return it for a full refund of the purchase price within 30 days of purchase.
How do I return my product?
If you would like to return one of our products we ask that you contact our customer service department at 800-536-8106 or by email at orders@buycartridges.com and obtain a Return Merchandise Authorization (RMA) number first. This helps us to track your return and ensure that you receive proper credit and resolution for whatever reason you are returning the product.
What if I received the wrong product?
If you ever receive the wrong product please contact our customer service department at 800-536-8106 or by email at orders@buycartridges.com. In the event that you receive the wrong product due to an error on our part, we will cross-ship the correct items at no expense for the second shipment. If you ordered the wrong item(s), we will cross-ship you the correct items at your shipping expense.
Does BuyCartridges have a guarantee?
BuyCartridges strives to offer 100% guarantee to all of our customers.
Why does my printer say “low on ink” after replacing my ink cartridge?
Your printer may not recognize the correct ink levels because it is holding the memory from the previously used cartridges. However, a printer reset should resolve the recognition problem. To reset your printer please follow these instructions:
• Remove ALL cartridges
• Turn off printer
• Unplug the printer from the power source for a full 5 minutes
• Reverse steps. Plug back in, turn on printer and install all cartridges.
What is the best way to clean ink off of my carpet or clothes?
Ink stains are tough to get out but a few suggestions we have worth trying are; nail polish remover (with acetone), rubbing alcohol, oxy products and if your clothing is white, bleach. When cleaning ink off of your clothing be sure to use cold water, warm water will set the stain.
• Before cleaning any stain be sure to test for color fastness and cleaner compatibility in an inconspicuous area of the material, prior to treating the entire stain.
How should I clean my printer if a cartridge spills or leaks?
To clean spilled ink out of your printer first turn off your printer and unplug it. Then, dampen a lint free cloth and gently wipe the nozzles and surrounding areas where the ink may have spilled. This is also the best way to clean nozzles on which you have dried ink. We DO NOT recommend using any type of household cleaning fluid.
Why is my new ink cartridge not printing?
This can happen to cartridges with attached print heads such as HP, Lexmark or Dell. All cartridges are weighed and tested before leaving the factory so lack of ink isn't the problem. It usually has to do with the print head of the cartridge not having any ink to feed it. This happens because cartridges are kept flat or upside down for weeks or months before being used and the ink settles away from the print head. The easiest remedy is to open the box and stand the cartridge upright for a few minutes before using. Then get a damp paper towel, fold it into quarters and sit the cartridge print head down onto it. Hold the cartridge down to the damp paper towel for three minutes. This will help pull the ink out of the print heads, priming them and getting them ready to print. Finally, install the cartridge into your printer and print a few test pages.
How can I get dried ink out of my inkjet print head so I can print again?
Place the clogged cartridge in about 1/4 - 1/2 inch of warm water for a few minutes. When ink starts to slowly leak out take the cartridge out of the water and dry it using a soft cloth to "Q-tip." Then place it back in your printer and run the print head cleaning utility that comes with your printer software. You may have to run this 2-4 times before printing quality is reestablished. If your print head is destroyed, as can happen, you will have to buy a cartridge and refill that cartridge before it is fully empty.
Why didn't my cartridge print the full amount of pages? Why was the yield lower than what was quoted online?
Customers often worry about the yield of their cartridges. They often mistakenly try to track yield by time. The amount of time it takes for a cartridge to go empty is a bad indicator of yield. The cited yield for ink and toner cartridges is given at 5% coverage. This is usually not a lot of print on a page. Typically only a short memo is at 5% coverage. If you are printing letters, using legal size paper, printing photos, web pages or doing any kind of graphics your coverage will vary greatly. This will cause the yield to drop greatly.
There are two ways to properly check for yield. First is to utilize any page count your printer has. Refer to the user's manual for instructions. The other way is to count reams or boxes of paper you have used with each cartridge. Both of these methods will tell you how many pages per cartridge you are using.
Both methods give you a raw number. You should also take into account your typical print coverage. If you only do memos then you should reach the manufacturer's stated yield specifications. If you write full page letters or print graphics your yield will be considerably less. A 4000 page yield cartridge will run out of toner in around 800 pages when printing text and full page graphics.
Introduced in June 2004, the ISO/IEC 19752 standard method for testing page yield was introduced. It created a comprehensive process to test page yields. This standard method means that from now on all printer manufacturers and cartridge manufacturers will be quoting ink and toner cartridge yields using the same testing process. On the right you can see the sample page that is used to test yield. If your documents have more page coverage you will get drastically lower page yields from each inkjet or toner cartridge.
What is the shelf life of your products?
Our ink and toner cartridges carry the same shelf life as the OEM (original equipment manufacturer). This is usually 12-24 months for OEM and remanufactured cartridges and 24-36 months for new compatibles, provided the product is unopened and stored in a cool/dry location.
What is an OEM item?
OEM is the acronym for Original Equipment Manufacturer. The leading print industry manufacturers include Hewlett-Packard, Epson, Canon and Lexmark. OEM cartridges are items that are labeled with their OEM name. We carry both OEM and non-OEM products which are fully equivalent to OEM standards.
What does remanufactured cartridge mean?
A remanufactured cartridge is part of a recycling program. Used cartridges are disassembled, ALL worn parts (including rollers/drums) are replaced, refilled with ink or toner and factory tested to insure a quality product.
What is a compatible cartridge?
Essentially a compatible ink cartridge is a brand new item standardized with it’s OEM counterpart. Our new compatibles are generally filled with 10-30% more ink/toner vs. OEM and function just as well as them.
How do I install a new cartridge I purchased through you?
Our cartridges follow the same procedure as it’s OEM counterpart. Please refer to your printer manual for installation instructions.
How do I contact your customer service for troubleshooting tips?
For troubleshooting tips please contact one of our knowledgeable customer service representatives at 800-536-8106 or by email at info@buycartridges.com.
To edit your account information please select "Your Account" located at the top of the Buy Cartridges home page. On the far right hand side you may then select from "Personal Profile" or "Address Book".
What if I forgot my password?
If you have forgotten your password you may select "Forgot your password?" on the login page and a generic password will be sent to your email address.
I am a returning customer, why does your site not recognize my login address?
There are 2 different reasons why your login address may not being recognized. The first is that you've recently changed your email address. The second reason is that your account may have been disabled. If that is the case please contact our customer service at 800-536-8106 or by email at info@buycartridges.com.
Can I change my email address for login purposes?
Yes, you may change your email address for login purposes. To do so please select "Your Account" located at the top of the BuyCartridges home page. On the far right hand side of the page you may select "Personal Profile" to change your email address.
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