Our Return Policies
1. You must call our customer service hotline (800) 536-8106 for a ”Return Merchandise Authorization” before returning anything to BuyCartridges.com. At that time, an RMA, Return Sticker and instructions for the return will be issued. This information may be sent to you via fax, email or with the replacement product. Prepaid postage is subject to Defective Products only.
2. All returned cartridges must be at least seventy percent (70%) filled. We feel that this gives everyone a fair test of the quality of the product. Unfortunately, in our experience, some people have used the entire cartridge and then sent it back asking for a refund. If BuyCartridges.com finds a returned cartridge is less than 70% filled you will be advised. At that time, you may request to have the product returned to you at your expense.
3. BuyCartridges.com warrants each compatible ink and toner cartridge to be free of defects in both materials and workmanship for a period of one year from the date of purchase and will, at its option, replace the cartridge or refund the full purchase price for 30 days. After 90 days, an even exchange or a full purchase price store credit is available for remaining period of 1 year.
4. All non-defective products must be returned in its original undamaged and unopened packaging.
5. Once an RMA, and a return label has been set forth, it is the customer’s responsibility to send back any defects in a 30 day time period. Any time after 30 days, you may be charged for any product(s) sent out to you in replacement of the original defective(s).
Shipping Instructions
1. Return the defective cartridge(s) in its original box.
2. Include the “return merchandise authorization” sheet.
3. Make sure the outer box is firmly sealed up.
4. Tape or apply the “Return Sticker” on the box.
5. Call UPS at (800) PICK-UPS and give them your address for pick-up.
